Plumbing problems are always a hassle. Whether they happen at home or at work, they can be expensive, time-consuming, and an overall headache! They can be even more challenging as the owner or manager of a restaurant or retail establishment. A clogged toilet or flooding in the bathroom could mean more than just a plumbing issue—it could result in a PR nightmare.
Customers may become angry due to the inconvenience and choose to leave negativereviews online, which could damage the reputation of your business.
What can you do the next time a plumbing problem arises? Keep the following tips in mind, and you should be able to resolve your issue without overly inconveniencing your customers and employees.
Call Your Commercial Plumber Right Away
No matter the type of plumbing complication—leaking toilet, slow draining sink, burst pipe, or broken hot water heater—you should call a commercial plumber as soon as possible. In most cases, you will have to close off the area where the problem has occurred. The longer this area is made unavailable to your employees and customers, the longer you may be looking at decreased revenue and bad press.
Plumbers who offer commercial plumbing services understand the needs of business owners and the urgency to get the problem resolved—fast and thoroughly. That is why an experienced commercial plumber will approach a commercial plumbing problem differently than a residential issue. They understand that time is of the essence.
Keep the Area Safe
You must keep the damaged area clear of non-plumbing personnel, for the safety of your customers as well as your employees. Post warning signs and inform anyone who could be affected by the issue, so they are aware of potential water hazards, including puddles and damaged fixtures. Make sure to check on the area on a regular basis so you can tend to any concerns that could arise from the plumbing issue.
Come Up With a Contingency Plan
Whether your plumbing problem will only take a few hours to fix or several days to complete, you need to have a contingency plan in place. In the case of a leaky toilet or flooded bathroom, you need to have an alternate bathroom available for your customers and employees to use.
Find out if your team and customers can use the facilities of a neighboring business or look into renting temporary facilities if you have a parking lot adjacent to your space. If you have a damaged faucet in the bathroom or breakroom, you will need to provide a way for employees to wash their hands.
Create a contingency plan and have an alternate option available ahead of time, so you’re always prepared!